Purabi Homespun
Shipping & Return Policy
Thank you for shopping with Purabi Homespun. This policy explains general shipping, delivery, cancellation, return and exchange procedures for orders placed with us.
1. Order Confirmation
Orders may be initiated through WhatsApp, email, the website or other communication channels provided by Purabi Homespun.
An order becomes confirmed only after Purabi Homespun confirms product availability, applicable pricing and other relevant order details.
2. Shipping
We arrange delivery using suitable courier, logistics or delivery services depending on the destination, product and availability.
Shipping charges, where applicable, may depend on the destination, package size, weight, delivery method and other applicable factors.
3. Delivery Time
Estimated delivery time may vary depending on product availability, destination, courier service, weather, holidays, transportation conditions and circumstances outside our reasonable control.
Any delivery date provided to a customer should therefore be treated as an estimate unless specifically confirmed as guaranteed.
4. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Purabi Homespun may not be responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.
5. Damaged Package
If a package appears seriously damaged at the time of delivery, customers should document the condition of the package and contact Purabi Homespun as soon as reasonably possible.
6. Returns
Return requests should be made as soon as possible after receiving the product and should include the relevant order information and reason for the request.
7. Product Condition for Returns
Where a return is accepted, the product may generally be required to be unused, undamaged and in its original condition, together with original packaging and accessories where applicable.
8. Handmade and Handloom Products
Minor variations in colour, weave, texture, pattern, dimensions or finish may naturally occur in handmade and handloom products.
Such characteristics alone may not qualify as a manufacturing defect or return reason.
9. Exchanges
An exchange may be considered depending on product availability and the circumstances of the request.
Customers should contact Purabi Homespun before sending any product back.
10. Refunds
Where a refund is approved, the applicable refund amount and method will depend on the circumstances of the order and the original payment method.
Refund processing time may also depend on the relevant bank, payment provider or other financial institution.
11. Cancellation
Cancellation requests should be made as early as possible.
Once an order has entered processing, production or dispatch, cancellation may not always be possible.
12. Non-Returnable Products
Certain products may be non-returnable because of their nature, customised characteristics, hygiene considerations, damage caused after delivery or other legitimate reasons.
The applicable return conditions will be communicated where relevant before finalisation of an order.
13. Contact for Returns and Shipping
WhatsApp / Phone: +91 98045 34994
Email: topurabihomespun@gmail.com
Website: www.purabihomespun.in
Please contact us before sending any return shipment so that we can provide the appropriate instructions.
14. Policy Changes
Purabi Homespun may update this Shipping & Return Policy from time to time. The latest version will be published on this website.